PRODUCTION TIME
ORDERS RECEIVED BY 11AM (EST) WILL BE ENTERED THE SAME BUSINESS DAY. ORDERS RECEIVED AFTER 11AM (EST) WILL BE PROCESSED THE NEXT BUSINESS DAY. OUR STANDARD TURN AROUND TIME IS 5-7 BUSINESS DAYS PLUS YOUR DESIRED SHIPPING TIME. AT CERTAIN TIMES OF YEAR IT MAY BE LONGER, SO PLEASE REFER THE CURRENT PRODUCTION TIME SHOWN ON OUR HOME PAGE WHEN CALCULATING EXPECTED DELIVERY DATE. IF YOU REQUIRE AN ORDER BY A SPECIFIC DATE, PLEASE BE SURE TO SELECT THE APPROPRIATE SHIPPING METHOD AND INDICATE YOUR NEEDED IN HAND DATE IN THE SPECIAL INSTRUCTIONS BOX.  FOR YOUR CONVENIENCE, WE ALSO OFFER A RUSH OPTION FOR AN ADDITIONAL FEE. PLEASE NOTE THAT SHIPPING TIME IS IN ADDITION TO PRODUCTION TIME

RUSH PROCESSING
A RUSH CAN BE PLACED ON YOUR ORDER FOR AN ADDITIONAL 25% OF THE TOTAL VALUE OF YOUR ORDER [MINIMUM $25].  A RUSH ORDER IS PROCESSED WITHIN 3-4 DAYS AND EFFECTS ONLY THE TIME IN PRODUCTION.  EXPEDITED SHIPPING IS OPTIONAL OVER AND ABOVE THE RUSH FEE.  THE OPTION TO RUSH PRODUCTION OF ORDERS IS NOT AVAILABLE DURING THE MONTH OF DECEMBER.  WE RESERVE THE RIGHT TO UPGRADE PRODUCTION AND/OR SHIPPING METHODS TO MEET CUSTOMER DEADLINES
 
SHIPPING
ALL ORDERS ARE SHIPPED VIA UPS GROUND OR PRIORITY MAIL UNLESS OTHERWISE REQUESTED. SHIPPING METHODS VARY BY PRODUCTION FACILITY AND ARE LEFT TO THEIR DISCRETION UNLESS OTHERWISE SPECIFIED.  WE WORK WITH DIFFERENT MANUFACTURERS AROUND THE COUNTRY, SO TIME IN TRANSIT WILL DEPEND ON SHIPMENT ORIGIN FOR EACH ITEM IN YOUR SHIPMENT.  BECAUSE OUR PRODUCTS ARE PRODUCED IN DIFFERENT FACILITIES, YOUR ORDER MAY ARRIVE IN MULTIPLE SHIPMENTS. WE CURRENTLY ONLY SHIP WITHIN THE FORTY-EIGHT (48) CONTINENTAL UNITED STATES.  THE USE OF  POST OFFICE BOXES FOR SHIPPING IS RESERVED ONLY FOR ITEMS BEING SHIPPED VIA PRIORITY MAIL.  A VALID STREET ADDRESS IS MANDATORY FOR ANY ORDER BEING SHIPPED VIA UPS OR FED EX

SHIPPING RATES
OUR SHIPPING RATES ARE CALCULATED BASED ON A COMBINATION OF VALUE AND WEIGHT OF THE PRODUCTS ORDERED.  IN OUR EXPERIENCE, THE PUBLISHED RATES OF THE VARIOUS SHIPPING COMPANIES TENDS TO BE COMPARABLE, BUT WE ALWAYS OPT FOR THE LEAST EXPENSIVE OPTION AVAILABLE WHEN GIVEN A CHOICE.  BECAUSE WE USE DIFFERENT PRODUCTION FACILITIES TO MANUFACTURE OUR VAST RANGE OF PRODUCTS, PLEASE BE AWARE THAT ITEMS MAY ARRIVE IN MULTIPLE SHIPMENTS.  COMBINED SHIPPING RATES APPLY TO ANY ORDER CONTAINING MULTIPLE ITEMS.

RETURNS
ALL PERSONALIZED/MONOGRAMMED ITEMS ARE FINAL SALE. IN THE EVENT THAT YOUR MERCHANDISE IS DAMAGED UPON ARRIVAL, PLEASE NOTIFY US WITHIN TWENTY-FOUR [24] HOURS SO THAT WE MAY REPLACE THE DAMAGED MERCHANDISE.  WE STRIVE FOR PERFECTION, BUT IN THE UNLIKELY EVENT THAT YOU RECEIVE AN ITEM THAT WAS DONE INCORRECTLY, PLEASE CONTACT US AT HELLO@BOXWOODPAPERCO.COM AND BE SURE TO REFERENCE YOUR ORDER NUMBER IN YOUR COMMUNICATION.  WE WILL GLADLY REPLACE ANY ITEM THAT WAS DONE INCORRECTLY THROUGH AN ERROR ON OUR END IN A TIMELY MANNER.  IF THE PROBLEM WAS NOT A RESULT OF OUR ERROR, PLEASE CONTACT US AND WE WILL CONSIDER WAYS TO OFFSET THE COST OF REPLACING THE ITEM.  DISCOUNTS FOR SUCH ORDERS WILL BE CONSIDERED ON A CASE BY CASE BASIS

Share |
Powered By Site Palette